Unsold Customer FOLLOW-UP Ask yourself, “Why did this customer not buy today?” Was it the vehicle selection? Price, payment...

Over the past two years, many dealerships have made record profits and salespeople have enjoyed the biggest commissions in the history of...

A great article from Drago Adam, President of the Adam Advertising Group We always try to share information that is useful and relevant...

Dealerships across Canada are losing anywhere from 10% - 50% of their factory order sales. Although there are situations where vehicles...

Various industry studies indicate that the average sales manager is spending up to 80% of their time in NON-sales related activities,...

The Gray Whale, the White Rhinoceros and the Siberian Tiger were once on the endangered list and have been miraculously saved from...

The vast majority of test drives in Canada do not have a sales consultant present in the vehicle. Is this considered “great...

As vehicle inventories slowly return to a new normal over the course of this year, dealership competition will again intensify. The...

As dealership leaders we train and coach our sales consultants to ask a myriad of qualifying questions in order that they gain a better...

“Get on the phones, make appointments!” is one of the most single, dreaded statements to the panicked ears of dealership salespeople. ...

In many dealerships, when a salesperson realizes that they are going to have to factory-order a customer’s request for a new vehicle, the...